Welcome to The HQ, CHA Learning’s/HealthCareCAN’s podcast series where we explore and discuss the topics relevant to healthcare today. The HQ focuses on the people that make up and lead our complex, adaptive system of healthcare. The HQ is your trusted headquarters as, together, we engage with thought-leaders to learn and understand what matters most to those that lead our health workforce.

In this special two-part episode, we talk to Kristin Winter Vice President of Human Resources, Workforce Optimization and Leadership Sunnybrook Health Sciences Centre. In Part 1, we discuss with Kristen what it’s like to be a healthcare leader and especially a people leader during the pandemic and the impact it has had on her team and the way she leads. In Part 2, we pick up the conversation with her again where she answers the question about how she sees herself coming through this and back to ‘normal’.

Although there are numerous quality of care frameworks, little attention has been given to the essential concepts that encompass quality mental healthcare. HealthCareCAN and the Mental Health Commission of Canada co-lead the Quality Mental Health Care Network (QMHCN), which has developed a quality mental healthcare framework, building on existing provincial, national, and international frameworks. HealthCareCAN conducted an environmental scan, key informant interviews, and focus groups with individuals with lived experiences to develop the framework. This article outlines the findings from this scan, interviews and focus groups.

As the co-lead of the Quality Mental Health Care Network (QMHCN) with the Mental Health Care Commission of Canada, HealthCareCAN is developing the Quality Mental Health Care Framework (the Framework), a key initiative by the QMHCN, HealthCareCAN is pleased to provide an outline of our progress in defining quality mental health care and the essential quality dimensions that encompass the provision of quality mental health care.

In response to our members’ pressing need to protecting the health and safety of their workforce, HealthCareCAN has partnered with Howatt HR Consulting to offer an exclusive webinar that will provide members with the tools and resources necessary to help address this growing issue, and engage staff in constructive dialogue to ensure a psychologically healthy, safe and productive workforce.

Watch the webinar recording below:

At the end of June, the House of Commons Standing Committee on Health (HESA) presented their report Violence Facing Health Care Workers in Canada to the House of Commons. HealthCareCAN has reviewed HESA’s recommendations to address violence faced by health care workers in hospitals, long-term care facilities and in home care settings.

Michael Garron Hospital is using the Standard to create a mentally healthy workplace, with impressive results:

• Decrease in overall healthcare costs
• Overall decrease in days absent
• Increase in staff engagement scores
• Improved patient satisfaction, and overall quality metrics

CHA Learning’s comprehensive, innovative Management Programs prepares students with techniques and tools to successfully manage and lead in healthcare.

CHA Learning’s Leadership Programs will empower you to express your leadership voice and integrate leadership with change management best practices. Immediately apply what you learn and experience to the challenges you face whenever they arise and wherever you work.

CHA Learning’s Integrated Quality Management program provides critical knowledge, tools and hands-on experience in quality improvement, patient safety, risk management, patient experience and performance measurement. Developed in consultation with national stakeholders and endorsed by Accreditation Canada.

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Are you from a member organization and would like to discuss developing a program or course that meets your organization’s specific needs? CHA Learning would like to hear from you, contact us at info@chalearning.ca